Complaints procedure Bby Zorg

Our primary goal is to ensure that the maternity woman and her family receive good and safe maternity care during and after the birth of the baby.

Despite our best intentions and intentions, it may happen that you are not satisfied with something. We see a complaint as an opportunity to improve our quality of care. That is why we would like to receive your feedback.

In conversation

Despite the excellent efforts of our maternity nurses, you may not be completely satisfied with something. Although you may find it difficult, we advise you to discuss this openly and honestly with the maternity nurse in the first place. Perhaps such a conversation will help to find a solution or improvement. Do you find it difficult to have a conversation directly with your maternity nurse or are you unable to reach an agreement? Please contact Bby Zorg by telephone during office hours between 8:30 AM and 4:30 PM on 085 - 050 80 80. We will then look for a suitable solution together.

To file a complaint

Informal complaint

You can report informal complaints by telephone. An informal complaint will be handled by Bby Zorg's quality manager. He/she will work towards a solution and investigate whether steps need to be taken within the organization so that recurrence can be prevented in the future.

Formal complaint

Formal complaints can only be submitted in writing to Bby Zorg's complaints officer via The Complaints and Disputes Quality Act (WKKGz) applies to complaints handling. Bby Zorg will then contact you within 1 week and give you the opportunity to provide a verbal explanation.

If you cannot reach an agreement with the Bby Zorg complaints officer, you will be given the opportunity to use the services of the BO Birth Care complaints officer. BO birth care acts independently on behalf of Bby Zorg. The email address of the complaints officer of Bo Birth Care is:

BO Geboortezorg Complaints Regulations

Download here the complaints regulations of BO Geboortezorg and Bby Zorg

Complaints officer

Mrs. Suzanne van Niekerk

Gildeweg 12, 2632 BA Nootdorp